如何建立信任 How to Build Trust

by Miller 2008/7/2 03:29
This article is also available in English!This article is also available in English!

无论在父母和子女,还是朋友或是恋人之间,信任是建立良好人际关系最重要的基石。
在日常生活中,建立信任与毁坏信任都是很容易的。
如果你总是被“怀疑”所困扰,那么你应该努力去建立信任。

  1. 说到做到
    建立信任最基础的一步就是:你说过的就一定要做到。即便是一件很小的事情,不管你是没有去做还是没有坚持下来,都可能会失去别人的信任。日积月累,那么信任的基础就崩溃了。
  2. 不要说谎
    听起来容易?不一定。想想你为了朋友,爱人,甚至是父母而说的一些善意的谎言(White lie)。有时候如果你讲真话,虽然真相可能并不令人愉快,你也会因此得到更多的信任,人们也会欣赏你的坦诚。
  3. 主动提供信息
    当一些问题很模糊时,主动把信息讲给对方,证明自己没有什么隐瞒。
    打破信任的例子:

    “你和律师的会面进展如何?”
    “进展不错。”

    建立信任的例子:

    “你和律师的会面进展如何?”
    “进展不错。每天有很大的压力,处理着所有的文件,但是我们双方签署了协议,他说明天就会寄出。”

    你说的没有什么两样—和律师的进展不错—但是通过主动提供一些信息,你可以证明自己没有什么隐瞒。

  4. 不要遗漏重要的细节
    不要遗漏细节的原因是,你很难与遗漏的一系列事情保持一致。人们会开始注意到你所说的话中的矛盾,并且会认为你是个说谎者—即使你只是遗漏了一点点。
  5. 如果你有秘密,就让大家知道
    你没必要强迫自己放弃最切身的感受和隐私,只为赢得别人的信任。每个人都有自己的隐私,但是赢得信任的关键是把握好隐私和秘密的界限。
  6. 不要掩饰真相
    “不要说谎”也可以引申为“不掩饰真相”。有时候为了维护自尊,将事实换一种说法,变成更加好听的说辞,这好像看起来没有什么害处。
    例如,一个人不承认他自己破产了,而是对别人说他的信用卡丢失了。信用卡的丢失可能没什么害处,但是一旦真相暴露,或是对方觉察到你说的是谎言,就会破坏信任。说出真相,不要介意代价。
  7. 保守别人的秘密
    不要说别人的闲话,拨弄是非。不要泄露别人的秘密。
  8. 如果你确实撒谎了,就要承认
    有时候说谎是不可避免的。最好是尽早的承认你的谎言,解释你的动机。如果你被逮住了,要承认,否则就成了另一个谎言了。

 

This article is also available in English!How to Build Trust

Trust is a major brick in the foundation of interpersonal relationships, whether it is between parents and children, friends, or lovers.
It is just as easy to build trust as it is to break it down on a daily basis.
If your interpersonal relationships are plagued by that deadly element called "suspicion," then you might find success if you put effort toward trust-building.

  1. Do what you say. Possibly the most important step to building a foundation of trust is to do what you say you will do. Even if it is a small thing, cancelling or failing to follow through will create hairline fractures in your trustworthiness. Enough of those, and the foundation will crumble.
  2. Never lie. Sounds easy, right? Not always. It's surprisingly simple to find yourself saying a little white lie to protect your friend, lover, or even your parents. But if you tell the truth even when the truth isn't perfectly pleasant, you will become much more trustworthy. Kind of a no-brainer, right? If you never lie, people will sense that and you will be much more loved and appreciated for your honesty.
  3. Volunteer information. When an opportunity to be vague arises, don't take it. Volunteer information to your listener to prove that you have nothing to hide.

    Example of breaking down trust: "How did the meeting with the lawyer go?" "It went fine."

    Example of building trust: "How did the meeting with the lawyer go?" "It went fine. The whole day was stressful, getting all the documentation together, and we barely made it on time. But we both signed and he said it would get mailed out tomorrow."

    You aren't saying anything different -- the meeting with the lawyer went fine -- but by volunteering information, you are proving that you have nothing to hide.
  4. Don't omit important details. The main reason it is best not to omit important details is because it is hard to keep up with a string of omissions. People will start to notice contradictions in your stories and you will be considered a liar -- even if you are only omitting a little!
  5. If you do have secrets, let it be known. You shouldn't be forced to give up your most personal feelings and secrets just to be trustworthy. Everyone is entitled to privacy. But the key to being trustworthy while also maintaining your privacy is to make the boundary clear.

    Example: "I am not ready to share my feelings on my ex-wife right now, but I promise you have nothing to worry about."

    This gives your listener a chance to prove he/she is understanding and patient, but most importantly, it gives your listener a sense of security. Even if they don't like being shut out, they know that you will eventually divulge. Pretending the secret completely doesn't exist will leak out unintentionally, and simply make them suspicious.
  6. Don't mask truths. An off-shoot of "Never lie" is never to mask truths. Sometimes it seems harmless to "morph" the truth into something more palatable to preserve your ego.

    For example, a man not admitting that he's broke that weekend may instead claim that he lost his credit card. The loss of a credit card is a harmless possibility, but the risk of the truth emerging (or the risk of your listener perceiving the lie) will fracture trust. Tell the truth no matter the cost.
  7. Keep secrets. No gossip allowed. Never blab someone else's story. 'Nuff said.
  8. If you do lie, admit to it. Sometimes it feels unavoidable to lie. It is best to confess to your lie as soon as possible and explain your motives. If you get caught, don't deny it. That is simply another lie.

 

此文为引用。

英文原文引用自

http://www.wikihow.com/Build-Trust

中文翻译版本引用自

http://www.fadesky.com/communicate/build-trust/

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